Dear Guest, Welcome to BH Kristály!
We would like to make sure you have all necessary information about our hotel with the help of this directory and therefore you will have a pleasant stay.
The Management Daily room rates *:
Standard double 92 euros / night
Superior room 120 euros / night
*Rates include buffet breakfast, wellness, internet connection, parking and VAT for 2 people.
Tourist tax, that is 400 HUF / person / night, is not included and applies to all guests over 18.
Hotel name: BH Kristály
Address: H – 4031 Debrecen, István út 74. Hungary
Telephone: 00 36 52 212 168
Opening hours: 24 hours – (03 rd January – 23 rd December)
The hotel building was built according to Hungarian standards. For your safety and security please obey the fire & emergency rules.
Smoking is only allowed in our designated smoking area. When leaving your room, always keep your electronic equimpments switched off ( television, razor etc).
In case of emergency call Reception on 1100. When the fire alarm goes off, leave the building immediately. Fire route map hanging on your bedroom door. Always keep your room locked. When leaving the room, please close the window and the balcony door. Please use the in room safe for your valuables. The hotel do not take responsibility for cash or other valuables left in the room.
Fire brigade: 105
Allergie: For more information about special diet, please contact Reception.
Baby bed: Baby bed may be requested at the Reception.
Banqueting: Smaller conferences, banquets, seminars in our conference rooms. Please call reception for more information.
Bathrobe: In case of need please call Reception.
Bar: The Bar is open daily 11.00-22.00 and it is situated on the ground floor. We can not provide any alcohol for people under the age of 18.
Battery Charger: At your request we provide various adapters free of charge.
Bedside rug: At request we provde bedside rug for our guests. Please contact housekeeping or reception for help. To contact Reception please call: 1100. Blanket: Upon request, we provide our guests with extra blankets. More information may be obtained at the Reception.
Breakfast: On weekdays between 7:00-10:00 and weekends between 8:00 – 10:00 Continental breakfast is provided up to 10 persons, buffet breakfast above 10 persons. Take-away breakfasts can be requested at the reception by 18:00 pm the previous day.
Check in: Check in time is 3 pm.
Check out: Check out time is 11 am. Please leave your room key at Reception after check out. In case of lost or damage of the card or key 10.000 HUF penalty must be charged.
Cleaning: Daily cleaning is provided every day.
Clothing: Please follow the general dress code in all cases. Please do not stay in bath rope and swim suit in the Restaurant.
Comments/Complaint: We do appreciate every valuable comments, please turn to Reception should you have any, so that you can discuss the matter further with a member of the Management.
Computer assistance: For more information about internet and computer facilities, turn to the Reception.
Conferences: Smaller conferences, seminars in our conference rooms. Please call reception for more information.
Credit cards: Credit cards accepted: Maestro, Mastercard, Visa, VPay, JCB, Diners „Do not disturb”: Your DND card is placed in your gardrobe. Please use it outside your bedroom door should you wish to rest so that the staff is aware. Contact the Reception if you need the dusting later.
Electricity: Our hotel has electric current 220V / 50Hz. For our foreign guests we provide an adapter for international use on request
Events: Events may be organized in the hotel. Please contact Reception for more information.
Flowers: Flowers can be ordered at Reception.
Food delivery: In Debrecen many restaurants offer delivery. Apps for food delivery: WOLT, VisitMe, Foodpanda. For further information, please contact reception.
Heater Cooling Air Conditioner: The appliance can only be operated with closed doors. remote control can control the temperature. In winter the recommended heating temperature is 20 - 25 C °, in summer the recommended cooling temperature is 22 - 26 C °. These temperature ranges provide a pleasant feeling of comfort.
Internet: Wireless internet connection available in all areas of the hotel. On floor -1 desktop PC is provided free of charge.
International Adapter: An adapter for international use can be requested at the reception of the hotel for a deposit.
Ironing: If you require ironing services, turn to the Reception. Your clothes will be ironed within an hour. We kindly ask you to request ironing of such clothes only, which do not require special treatment since our Hotel does not undertake responsibility for such damages.
Key: All bedrooms to be opened with key. For electricity in your bedroom, please insert your card into the slot near the door. Sockets only provide electricity when the card is inserted. If you wish to leave BH Kristály temporarily or finally check out, please leave the room key at the reception. If you are leaving the property temporarily, please leave the room key at the reception. In case of lost or damage of the card or key 10.000 HUF penalty must be charged.
Laptop: If you need a laptop in your room, please contact the Reception.
Laundry: If you hand down your clothes for cleaning until 9 a.m., we will clean and prepare them in your room on the same day (except at weekends). Please, use the laundry bags. For our current prices, consult the price list displayed in the rooms. We kindly ask you to hand down only such clothes for cleaning which do not require special treatment.
Linen change: In our hotel, bed clothes are changed twice a week at least. Upon our guests’ request, we change bed clothes more frequently. More information may be obtained at the Reception.
Lost items: Please contact reception. We keep items left in the room at reception for 3 months.
Luggage room: The luggage room at the reception may be used free of charge at any time with the help of the Reception.
Maintenance: Should you need any assistance please inform Reception.
Massage: Our wellness area offers unique and special massages. Please indicate the intent of your appointment at the reception. Inquire about our current prices at the Reception. (Swedish massage, full body, relaxing massage 11.000 HUF / 60 min, healthcare massage, refreshing massage + sole massage 13.600 HUF / 80 min) Medical services – doctor In case of any illnesses or emergency, please call Reception who will be at your service regarding the closest hospital.
Medication: Please contact reception. Messages: Passed on to your room by Reception.
Minibar: Our minibar ensures a 24 hour beverage selection. Minibars are refilled daily and all consumed items charged automatically on your room bill. Please inform Reception about your items consumed on departure day when checking out.
Non smoking room: Smoking is prohibited in all bedrooms of BH Kristály. There is extra charge (200 euros) in case of smoking.
Other utensils: Reception is available at an additional fee: toothbrush + toothpaste 300 HUF / package, slippers 300 HUF / package, razor 300 HUF/ package. Umbrellas may be requested free of charge.
Package transport: Upon request, your package will be delivered to the room.
Parking: Parking for our guest is free of charge. Parking is not guarded however. The hotel does not take the responsibility for the possible prejudice.
Pets: Pets are not allowed at BH Kristály. Thank you for your understanding.
Photocopy / printing: Please ask for assistance at reception.
Pillow: Extra pillows available upon request. Please contact reception.
Post: Packages/letters sent on by Reception for extra charge. Your stamped mail will be forwarded by the Reception for a specified fee. Envelopes and paper may be requested at the Reception.
Programs: A wide range of selection of programs such as sport, cultural, medical, gastro and entertainment facilities in Debrecen. For further information, please contact Reception.
Questionnaire: Your opinion and comments formed during your stay are important to us to help to raise the standard of services. Please fill in the questionnaire found in the rooms or at the hotel reception desk.
Radio: Radio channels available via television.
Restaurant: At BH Kristály we do not have a restaurant. We can only provide breakfast for our guests. Our rbreakfast area is non-smoking and equipped with an air conditioning system. No alcohol is served for guests under 18 in our hotel. More information about the brakfast facilities may be requested at the Reception. Take-away breakfast can be provided for guest leaving in the early hours, please contact reception with your request until 6 PM the previous day. Please contact reception for dietary options.
Room Reservation: Book your next visit on + 36 52 212 168 or e-mail firstname.lastname@example.org. If you wish to extend your stay, please inform the reception as soon as possible, because the extension of your stay is subject to availability.
Room service: At BH Kristály we can not provide room service.
Safe: Room safe. In case of any difficulties while using, please call Reception.
Sauna: Sauna in our wellness area: Finnish sauna and infrasauna. For more information, please call Reception.
Security: BH Kristály has remote monitoring service. In case of any emergency they arrive on site.
Services – church: Timing and location of services information at Reception.
Sewing: The sewing kits placed in each room may be used by our guests free of charge.
Shoe cleaning: A shoe shine kit is available in the room next to the safe.
Slippers: Slippers may be requested at the Reception for a specified fee.
Special diet, meals: If you or our guest traveling with you have a food allergy or food intolerance, be sure to let the reception know in advance so that our staff can ensure your complete safety and comfort in a timely manner.
Taxi/transfer: If you require taxi or airport transfer, turn to the Reception for more information.
Telephone: Numbers to dial from guest rooms
Reception: 1100 Room to room: 110.. + room number Outside calls shall be made only from Reception.
Television: Television can be switched on/off with the remote. List of channels situated next to the television.
Towel: The daily change of the towels is only on request. Formore information please contact the Reception.
Visitors: If you would like to have visitors in your room, please let reception know. When arriving we need the visitors to show their ID or passport tot he receptionist.
Wake up call: Please contact Reception should you need a wake up call.
Wellness: Opening time: 08.00-22.00 BH Kristály has 1 jacuzzi (34-36°C) and 2 saunas (finnish, infra).